Frequently Asked Questions
94ok FAQ — Detailed Answers to
All Your Questions
Everything you want to know about bonus terms, account verification, deposits, withdrawals, and betting — all in one place.
This page was created to give you straightforward, easy-to-understand answers to the questions you may have while using 94ok. From bonus wagering requirements to how to deposit via bKash or Nagad, what you need for account verification, and how to read betting markets — more than twenty questions across four sections are laid out below. If you can't find what you're looking for, reach out via our 24/7 live chat or email.
All Questions & Answers
Bonus Terms & Conditions
At 94ok, wagering is calculated only on the bonus amount, not on the deposited amount. Example: if you deposit ৳1,000 and receive a 200% bonus of ৳2,000, you need to place ৳2,000 × 15 = ৳30,000 in bets for the bonus winnings to become withdrawable. The deposit amount is not counted in this calculation.
Generally, bets placed on slot games, fishing games, and selected live casino games count fully toward bonus wagering. Certain table games or sports bets may count partially or not at all. Details on how much each game counts are listed on the 94ok bonus page. If in doubt, ask via live chat.
Yes, a bonus can be cancelled, but once cancelled, the bonus balance and any winnings earned with the bonus will also be forfeited. To cancel, notify the support team. Read the full terms and conditions carefully before cancelling a bonus.
No. The welcome bonus is available only once per account — at the time of the first deposit. Attempting to claim it by opening multiple accounts violates 94ok's rules and risks suspension of all accounts.
Each bonus has a set validity period stated in the offer's terms. If wagering is not completed within that period, the bonus is automatically removed. Plan to finish your wagering on time after claiming a bonus. Contact live chat for any questions about validity periods.
Account Verification
94ok may request verification before a first significant withdrawal or if unusual activity is detected on an account. KYC may also be required at any time for security reasons. Completing verification in advance prevents delays when withdrawing.
A National ID card (NID) is the most accepted document. A valid passport or driving licence may also be submitted. All text on the document must be clearly legible and the photo must be clear. Expired documents are not accepted.
To prevent fraud and ensure security, 94ok verifies that withdrawals go only to the account's actual owner. The name on your bKash, Nagad, or Rocket account must exactly match the name on your 94ok account. A name mismatch may cause withdrawals to be blocked.
If verification is rejected, you can contact support via email or live chat to find out the reason. Rejection is usually caused by blurry images, damaged documents, or a name mismatch. Resubmitting with correct and clear documents will resolve the issue.
Yes. 94ok uses SSL encryption to protect all personal information. Copies of your NID or passport are used solely for verification purposes and are not shared with third parties. Read our privacy policy for more details.
BPL & International Matches
A decimal odds figure is a multiplier on your stake. Example: odds of 2.50 mean that a ৳100 bet returns ৳250 in total (including the original stake) if you win. The higher the odds, the lower the chance of winning but the greater the payout. In a closely matched game like Bangladesh vs India, odds typically fall between 1.80 and 2.20.
For BPL and international T20 and One Day matches, available markets include match winner, toss winner, over of first wicket, top run scorer, total sixes, and more. The full list of markets for a specific match can be seen on the live page before the match starts.
If a match ends with no result or is officially cancelled, bets are generally refunded. However, if at least the required number of overs have been played and a result has been declared, bets will be settled based on that result. Full rules are detailed in 94ok's sports betting terms and conditions.
Yes, live in-play betting is available at 94ok during matches. Odds change as the match progresses, so placing a bet at the right moment can offer a good opportunity. Some bets may not be accepted due to network delay.
An accumulator, or "acca", combines bets on multiple matches into one. If all selections are correct, the odds are multiplied together for a larger payout. Example: if three matches have odds of 2.0, 1.8, and 2.5, the combined odds are 2.0 × 1.8 × 2.5 = 9.0. If even one bet loses, the entire acca is lost, so the risk is higher.
How to Deposit Money
The minimum deposit at 94ok is ৳500 across all payment methods. Whether you deposit via bKash, Nagad, Rocket, or bank transfer, this limit is the same. The minimum withdrawal amount is ৳800.
Log in to your 94ok account and go to the deposit page. Select bKash as the payment method and enter the amount. You will be given a bKash number to send money to. Confirm the deposit by entering the transaction ID. Your balance is usually updated within a few minutes.
Yes, Nagad is fully supported. On the deposit page, select Nagad and enter the amount, send money to the designated Nagad number, and submit the reference number. The process is straightforward and your balance is usually added within a few minutes.
94ok currently supports four methods: bKash, Nagad, Rocket and bank transfer (including major banks such as Dutch-Bangla Bank, Islami Bank, and BRAC Bank). The minimum deposit is ৳500 and the minimum withdrawal is ৳800 for all methods.
First, wait a moment. Network issues can occasionally cause a delay of a few minutes. If the balance still hasn't arrived, contact 94ok via live chat or at [email protected] with your transaction ID and a screenshot. The support team will resolve the issue promptly.
Standard withdrawal processing time at 94ok is 5–30 minutes. bKash, Nagad, and Rocket withdrawals are generally the fastest. Bank transfers may take a little longer. Having your account verification completed before withdrawing speeds up the process further.
Didn't find the answer to your question?
Our support team is available 24 hours a day, 7 days a week — ready to help in both Bengali and English.
Chat with us directly on live chat
Log in to 94ok and start a live chat right away — from the 94ok Login page.